Smart hotels in China will have robots, not bellboys, for future travelers

Jane Sun, CEO of CTrip, speaks during Fireside Chat on Day 3 of CNBC East Tech West at LN Garden Hotel Nansha Guangzhou.


Dave Zhong  | Getty Images

Jane Sun, CEO of CTrip, speaks during Fireside Chat on Day 3 of CNBC East Tech West at LN Garden Hotel Nansha Guangzhou.

Smart hotels in China will use robots to carry luggage, install facial recognition for easier check-ins, and use smart keys on phones to turn on air conditioning, predicts Jane Sun, CEO of CTrip, one of China’s largest online travel services company.

And you won’t even have to leave a tip.

“I think this will happen because the labor cost available in the world will increase, and using machines to do something that is logical and programmable is a very feasible way to make sure a customer is satisfied and efficiency is improved,” Sun told CNBC’s Geoff Cutmore at the East Tech West conference held in the Nansha district of Guangzhou, China.



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